Dog Hotel Guest Handbook: Ensuring a Paw-some Stay306

Welcome to our dog hotel! We're thrilled to welcome your furry friend and are committed to providing them with a safe, comfortable, and enjoyable stay. This handbook outlines our procedures and expectations to ensure a smooth and happy experience for both your dog and our staff. Please read it carefully before your dog's arrival. Your cooperation is greatly appreciated!

I. Before Your Dog Arrives:

A. Reservations & Information: When making a reservation, please provide us with as much information as possible about your dog, including:
Breed and Age: This helps us assess their temperament and needs.
Weight: Essential for kennel sizing and medication dosage (if applicable).
Vaccination Records: Up-to-date rabies, distemper, and parvovirus vaccinations are mandatory. Please provide copies of these records at check-in. We may also require proof of other vaccinations depending on current health advisories.
Medical History: Any allergies, medical conditions, medications, or behavioral issues should be clearly communicated. Include dosage information and instructions for administering medications if necessary. We reserve the right to refuse admittance if a dog has a contagious condition.
Dietary Needs: Let us know if your dog has any specific dietary restrictions, allergies, or preferences. We can accommodate most dietary needs with advance notice but cannot guarantee specific brands unless provided by the owner. We strongly advise against introducing new food during the stay.
Emergency Contact Information: Please provide at least two emergency contacts with phone numbers.

B. What to Bring:
Food: Bring enough food for your dog's entire stay in their usual packaging. Label clearly with your dog's name.
Bowls: Food and water bowls.
Bed/Blanket: A familiar bed or blanket can help your dog feel more comfortable and secure. Please ensure it is washable or easily cleaned.
Toys: A few familiar toys can help keep your dog entertained. Please avoid toys that are easily destroyed or pose a choking hazard.
Leash & Collar/Harness: We encourage you to bring your dog's usual collar or harness and leash for walks.
Medications (if applicable): In their original containers with clear instructions for administration.
Photos: This helps us easily identify your pet.

II. During Your Dog's Stay:

A. Check-in/Check-out: Please arrive promptly for check-in and check-out. We will conduct a thorough health check upon arrival and before departure. Check-out time is strictly enforced to allow for proper cleaning and preparation for the next guest.

B. Daily Activities: Our staff provides daily walks, playtime, and socialization (with compatible dogs). We carefully monitor each dog’s behavior and adjust activities accordingly. Dogs are supervised at all times.

C. Health & Safety: We maintain strict hygiene standards to prevent the spread of illness. Our staff is trained to recognize signs of illness or injury and will contact you immediately if any concerns arise. If you think your dog is experiencing a medical emergency call your veterinarian.

D. Communication: We understand you'll miss your furry friend! We are happy to send updates (photos or short videos) during your dog's stay, but please respect our staff's time and only request updates at reasonable times.

III. Important Considerations:

A. Behavior: We strive to provide a welcoming environment for all our guests. If your dog exhibits aggressive or destructive behavior, please inform us beforehand. We reserve the right to refuse service to dogs that pose a safety risk to other animals or staff. We will happily help you find alternate accommodations.

B. Liability: While we take every precaution to ensure the safety and well-being of your dog, we are not liable for any injuries or illnesses that may occur during their stay unless caused by our negligence.

C. Cancellation Policy: Our cancellation policy is clearly outlined in your reservation confirmation. Please review it carefully.

D. Payment: Payment is due in full upon check-in. We accept various forms of payment. Please inquire at the front desk for details.

IV. Contact Us:

If you have any questions or concerns, please do not hesitate to contact us at [Phone Number] or [Email Address]. We look forward to welcoming your beloved canine companion!

Thank you for choosing our dog hotel! We are dedicated to making your dog’s stay a positive and memorable one.

2025-04-24

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